IT Desktop Support Engineer - Permanent Paddington, London - Hybrid £35,000 - £40,000 Pension, Health Care & Excellent Benefits Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016, Azure, Intune, BitLocker, and Power Platform? Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate. We're looking for an experienced IT Desktop Support Engineer to be the face of IT at our client's London office. This is a hybrid role with just one day per week on-site, offering the perfect balance of flexibility and hands-on engagement. Your Role: As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft ecosystem. What You'll Bring: Proven experience supporting Microsoft technologies: D365, O365, Active Directory, Azure, Intune, Exchange, Windows 10/11, Server 2016, BitLocker, Power Platform Experience leading desktop support and remote device rollouts Proficiency with Apple MacOS and iOS in enterprise environments Familiarity with Intune, AutoPilot, and Microsoft Endpoint Manager Knowledge of device lifecycle management, MDM, and BYOD policies Strong understanding of networking (LAN, WAN, VPN) Experience with Jamf Pro for Apple device management Excellent communication and customer service skills Awareness of cybersecurity best practices and ITIL processes Required Certifications: AZ-900 - Microsoft Azure Fundamentals MS-101 - Microsoft 365 Mobility and Security ITIL Certification or demonstrable working knowledge of ITIL Why Join? Be part of a mission-driven organisation making a real difference in health and welfare Enjoy a hybrid work model with minimal on-site requirements Access to comprehensive benefits including pension and healthcare Work in a supportive, collaborative environment with room for growth Interested? Call Experis IT today on (phone number removed) to find out more and apply