Job Description:
We are a company that manages over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity, and Trust, we believe that our people are what makes us great. We offer a high level of support to ensure that employees can succeed. Our teams work closely together to support each other internally and provide trusted services and partnerships to our customers.
We’re currently seeking a Product Support Technician based at our global logistics facility in Castle Donington.
Your Role :
In this key role, full training will be provided. You will be responsible for the installation and maintenance of Medstrom products and equipment from other manufacturers. Your duties include assisting with product demonstrations and basic training for caregivers, providing technical support and repairs, and working closely with the commercial team to meet customer service level agreements throughout the Midlands.
Specifically, you will:
* Collaborate with a dynamic team in a fast-paced, forward-thinking environment
* Build positive relationships with our valued customers
* Complete product demonstrations and basic training to hospital staff
* Deliver clean, ready-to-use products to and around customer sites, prioritising according to agreed timescales
* Collect products after use and return them for pre-installation maintenance
* Perform pre-installation maintenance on medical equipment
* Maintain records of testing, delivery, and collection
* Perform product modifications and audits
* Identify potential opportunities and communicate them accordingly
* Maintain available product stock and spare parts inventory
* Manage daily tasks and prioritise to meet SLA requirements
Working hours: 37.5 hours per week, Friday to Tuesday, 9:30 am – 6:00 pm.
Overtime and on-call shifts are available, with shift allowances and additional pay for hours worked once fully trained.
Experience Needed :
Ideally, you will already possess or be willing to develop the following skills with support:
* Experience in a customer service or customer-facing environment
* Knowledge of Medstrom and/or other medical device products
* Mechanical and/or electrical experience
* Experience working within a healthcare setting
Personal Requirements:
* A proactive, ‘can-do’ attitude
* Excellent customer service skills
* Effective communication skills
* The ability to work independently and follow procedures to meet customer demands
* Basic knowledge of hygiene and safety rules
* Basic PC skills, including email and MS Office
* DBS check (or willingness to obtain one)
* Full, valid UK driving license (training and support provided for manoeuvring long wheelbase vans)
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