Job Role - Import Operations/Customer Service Operative
Hours - Monday-Friday 08:30-17:00
Location - Liverpool
Pay - £30,000 dependant on experience
Job Description
Handle day to day freight forwarding operations (import/export - air, sea, and/or road)
Liaise with clients, carriers, and overseas agents to arrange and manage shipments.
Provide high-quality customer service and respond to customer inquiries promptly.
Prepare and process shipping documentation, including customers clearance
Monitor shipments and update customers on status and delivery timelines
Resolve operational issues proactively and professionally
Maintain accurate records using internal systemsEssential Skills/Experience
Experience within a similar role
Previous experience within logistics
Previous experience within freight forwarding