We are looking for a Contract Coordinator to join us on a permanent basis at our Redditch site, supporting the delivery of excellent client service and the successful management of client contractual requirements. Key Accountabilities Handle inbound calls from customers and clients regarding maintenance queries, delivering exceptional customer service and escalating issues where appropriate to maintain high service standards. Respond promptly to customer and client enquiries and new job requests received via email. Accurately capture and record job requirements and priorities using in‑house systems and client portals. Book, schedule, and coordinate engineer and contractor appointments, taking account of client requirements and operational constraints to minimise disruption. Take ownership of customer queries and aim to resolve issues at first point of contact, ensuring all stakeholders are kept informed of any changes, delays, or updates. Complete Customer Support Centre administrative tasks, including monitoring shared inboxes and CAFM systems. Liaise with internal departments and external contractors to obtain job progress updates and estimated times of arrival (ETAs). Proactively follow up with contractors to secure outstanding job updates. Manage multiple tasks effectively and meet deadlines within a fast‑paced environment. Work closely with the Account Manager to support the achievement of client and business objectives. Assist the Account Manager in meeting key performance indicators (KPIs) across client accounts. Specific Qualifications GCSE (or equivalent) qualifications in Maths and English. Knowledge and Experience Proven customer service experience. Excellent verbal and written communication skills. Experience working effectively in a fast‑paced environment. Proficient in Microsoft Office applications and confident using IT systems. Strong administrative and organisational skills with high attention to detail. Effective time management skills with the ability to prioritise workloads. Ability to process data quickly and accurately, while collaborating effectively with team members. When you join us, you'll receive Salary: £26,437 per annum 4% bonus, subject to achievement of targets 25 days annual leave Bank Holidays. Group personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Discounts, vouchers, and financial aid programs Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .