Bihr is the leading European distributor of rider gear and spare parts, accessories and tyres for motorcycles, quads/ATV and scooters.
Founded in 1975, the company is present in over 15 countries. Our portfolio comprises about 350 brands and more than 200.000 items distributed through a network of 15.150 dealers.
This is made possible by 750 employees, 1.200 at peak seasons, including 100 in-house sales representatives and more than 60 customer service representatives.
From the outset, the strength and foundation of this exceptional success have been based on comprehensive services and first-class logistics. With a total storage area of more than 54.500 m2 spread over 7 warehouses, Bihr is able to supply almost all dealers in Europe within 24 hours.
www.mybihr.com
In 2022 Bihr was acquired by Arrowhead.
Arrowhead Engineered Products
Based in Blaine, MN, Arrowhead Engineered Products is a leading global engineer and omnichannel distributor of non-discretionary, proprietary branded, aftermarket replacement parts. The Company leverages data and digital capabilities to provide mission-critical parts for outdoor power equipment, powersports, golf cars, specialty vehicles, agriculture, and other diverse markets. With distribution and sourcing locations in North America, Europe and Asia, Arrowhead Engineered Products employees service over 100,000 customers globally.
www.arrowheadepinc.com
As a key member you will be involved in all aspects from assisting and supporting the returns & warranty department process, ensuring the highest level of service can be offered to our dealers and consumers.
Brief job duties include
* Liaising with customers and processing returns and warranty claims by making commercial decisions, including the inspection, repair and replacement of product.
* Accurately assessing products to determine faults and coding items correctly.
* Processing returns and warranty claims through our system, giving clear traceability at all times. Ensuring all paperwork and goods received match before processing, checking for POD’s and purchase order numbers.
* Ensuring all stock is in new condition, correctly repackaged and barcoded for resale.
* Reconciling consignment and show returns
* Arranging collections and despatching parcels using our courier services and informing customers of collection and delivery dates.
* Liaising with the warehouse team regarding stock replenishment and consignment transfers.
Ideal Candidate:
* Previous experience in customer service advantageous
* Must have excellent communication skills including written and verbal.
* Ability to work in a fast-paced environment whilst maintaining focus and prioritising workloads in line with the current KPI’s
* Administrative experience with Microsoft Excel, Word and Outlook
* Attention to detail and accuracy is essential
* Previous experience working with Dynamics Nav advantageous
* Awareness of Health & Safety in the workplace
Onsite training will be given where required.