Role Overview:
As a Junior Customer Service Officer, you'll play a key role in ensuring customers receive the best possible experience during our marketing campaigns. You'll act as the bridge between clients, customers, and our marketing team — providing assistance, answering queries, and ensuring every interaction reflects our brand's professionalism and care. This is a great opportunity for someone who enjoys helping others and is eager to develop a career in customer service and marketing.
Key Responsibilities:
* Deliver outstanding customer service during marketing events and campaigns.
* Engage with customers in person and over the phone to provide information about products and services.
* Handle enquiries, feedback, and concerns in a professional and timely manner.
* Support the marketing team in promoting client brands and ensuring customer satisfaction.
* Maintain accurate records of customer interactions and feedback.
* Collaborate with colleagues to ensure smooth campaign operations.
* Participate in training to enhance communication and customer service skills.
What We're Looking For:
* Excellent communication and interpersonal skills.
* Friendly, approachable, and professional manner.
* Strong problem-solving and listening skills.
* Positive attitude with a willingness to learn.
* Ability to work effectively in a fast-paced team environment.
* No previous experience required, full training provided.
What We Offer:
* Comprehensive training and one-to-one mentorship.
* Clear opportunities for career progression within customer service and marketing.
* Supportive and collaborative team culture.
Begin your career with us today
If you're passionate about providing exceptional customer experiences and want to grow within a dynamic marketing environment, apply now and join a company that values teamwork, communication, and professional development.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* England M2 6FW (required)
Work Location: In person