Monday to Friday, 13.30 (Flexible but ideally 30 - 37.Contract:* This is a 3 month FTC over summer (flexible on dates, with the potential to return over Christmas/Easter depending on business requirements and term dates)
While initial training will take place on site at our Bournemouth office, some aspects of the role can be completed from home, and we’re happy to discuss working hours that suit your schedule.
*As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!
*Reporting to the Customer Operations Manager, the Customer Success Administrator will take ownership of supporting a core customer by managing the systems, processes, and tools essential to their day-to-day operations. This role involves providing responsive support to end users, retail stores, and internal teams to ensure smooth service delivery. The focus is on maintaining high service standards and operational efficiency across all touchpoints.
*As part of your training and development, you will:
* Assist with testing and troubleshooting tickets across various platform functions
* Understand and support user admin tasks (password resets, account updates, usage tracking)
* Learn key Salesforce workflows including case management, queues and dashboards
* Basic understanding of Microsoft Office Suite and ability to learn new systems
* An interest in digital education technology and operations
* Experience using Salesforce or similar CRM systems
* Previous exposure to customer service, support desks or digital platforms
* Flexible working *
Office close to the beach *
Our Office is situated locally to the beach. In 2022 & 2023, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.
*26 days Holiday *
We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years (pro rata for part-time members)!
*We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more!
*We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. Follow Kortext on LinkedIn, Twitter and Instagram *
Job Type: Fixed term contract
Contract length: Are you able to attend in-person training at our Bournemouth office for one week?