Job Summary
We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. As a ServiceNow Technical Consultant, you will serve as a trusted advisor, driving successful implementations and fostering strong client relationships.
Key Responsibilities
* Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes.
* Prepare cost-benefit models and contribute to solution design, including effort estimation and costing.
* Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management.
* Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform.
* Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutions.
Qualifications
* Bachelor’s Degree in a related field.
* Extensive experience in ServiceNow development, configuration, and customization.
* Certified ServiceNow Architect and Professional.
* Proven track record in implementing ServiceNow processes and best practices.
* Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD.
* Excellent communication, leadership, and interpersonal skills to engage with clients and internal teams.
* Ability to work independently and manage multiple projects concurrently.
* Experience with Agile and Scrum methodologies.
* Knowledge of web technologies (XML, HTML, Web Services) and technical components (LDAP, VPN, SSL).
* Experience with DevOps practices and tools.
* Understanding of cloud platforms (AWS, Azure, Google Cloud).
Benefits
* Many training opportunities from classroom to e‑learning, mentoring and coaching programs and the chance to gain industry‑recognized certifications.
* Regular and frequent promotion opportunities.
* Feedback and checkpoints throughout the year.
* Diversity & Inclusion initiatives.
* A culture that welcomes ideas for growth and innovation.
* Internal recognition programs for peer‑to‑peer appreciation and manager‑to‑employee recognition.
* Work‑life balance support: flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and innovative maternity returners scheme.
* Traditional benefits: 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly.
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age or other protected characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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