Advert Text About The Role Are you a strategic & operational thinker with a passion for improving children social care services? Merton Council is seeking a dynamic and experienced Business Support Hub Manager to manage our Children’s Social Care Business Support Hub. This role will provide leadership and operational oversight to ensure the effective delivery of business support services across Children’s Social Care & Youth Inclusion. You will work closely with senior managers, social work teams, and external partners to drive performance, improve systems, and support the delivery of high-quality care services. Social Care is special here, so come join the team Come and work in a supportive environment at Merton Council, where you’ll do a social care role that matters in a place where you matter. Our ‘social care roles/staff’ do important jobs, and we’re focused on looking after you so you can look after others. Our people stay because we have a great culture, and staff tell us their colleagues are the best thing about working here. Key Responsibilities Lead and manage the Business Support Hub, overseeing a team of Business Support Officers. Lead specific projects ensuring they are delivered on time to a high standard. Develop and implement efficient administrative systems and processes to support children;s social care operations that ensure compliance with relevant legislation, policies, and procedures. Allocate resources effectively to meet the demands of service, prioritising tasks to ensure deadlines are met. Foster a culture of continuous improvement and high customer satisfaction. About You We’re looking for someone who: Has significant experience in business management within a public sector or social care setting. Demonstrates strong leadership and people management skills. Is confident in using data and performance information to drive service improvement. Understands the complexities of children’s social care and the importance of integrated support systems. Is proactive, adaptable, and committed to delivering excellent public services.