Job Title
Returns Administrator, Chertsey (1-Year Fixed-term Contract)
Role Summary
Execute Reverse Flow Logistic Return processing and administrative tasks for Samsung Electronics UK operations for UK and Ireland. Liaise with external and internal customers to ensure the Samsung Standard Return Policy is enforced and managed accordingly. Raise return collections from Samsung Retail customers and follow the return through to acceptance or rejection at the warehouse. Liaise with Samsung Finance team to support with the return credits and debits.
Key Responsibilities
* Raise Technical Return Collections for SEUK Retail Customers via Samsung System NERP
* Follow SEUK Return Policy and discuss requirements needed to support raising Return collections
* Organise and liaise with LSP and Retailers for regular collections
* Resolve return warehouse discrepancies with LSP and customers, with SEUK support if required
* Manage customer accounts to ensure collections follow through to credit and support financial debits
* Maintain regular contact with SEUK Finance team to resolve debit and credit queries
* Resolve POD queries for rejected delivery stock for Finance
* Raise Commercial returns for failed deliveries and logistic errors
* Support return lead‑time management function
Requirements
* Minimum secondary education (GCSEs or equivalent), including English and Mathematics
* Further education (A‑Level, NVQ Level 2/3, or equivalent) in Logistics, Supply Chain, Business Administration or a related field is desirable
* Basic IT literacy (e.g. Excel, data entry systems) preferred
* Any certification or training in warehouse operations, inventory control, or returns processing is advantageous
* Good communication skills for external customer interaction and internal customers and LSP members
* Good organisational skills with a high level of attention to detail
* Administrative roles: Customer Service Interactions, Excel and Outlook (MS Office experience), Microsoft Teams, SAP System experience (desired)
Benefits
* 25 days annual leave
* Up to 15% discretionary performance‑based bonus per annum (following successful completion of probation period)
* Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
* Permanent Health Insurance
* Private Medical Insurance (starting from grade CL2‑III)
* 4× Life Assurance £35 per month
* Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
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