Customer Assistance Representative - Rugby
Overview
Competitive Salary + Career Progression
Join a team where your potential is recognised, your growth is supported, and your work makes a real impact. Enterprise Mobility operates one of the UK’s most diverse and dynamic vehicle fleets. We’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Rugby.
Why Join Us?
* Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
* Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
* Leadership Opportunities – Access to our development programme and future management roles
* Work-Life Balance – Monday to Friday schedule, no weekend shifts
* Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday
* Comprehensive Benefits – Pension, life assurance, access to same-day virtual private GP appointments & more
* Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days
What Division Will I Be Working In?
Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to commercial vehicle hire customers across the UK and Ireland. Join our team and be part of driving our growth. For more about Flex-E-Rent, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)
Location
Enterprise Flex-E-Rent, A5, Unit 11, Europark, Watling Street, Rugby CV23 0AL
Responsibilities
What You’ll Be Doing
* Delivering exceptional customer service in person, by phone, and via email
* Managing vehicle bookings and fleet systems
* Building strong customer relationships and supporting account management
* Handling administration, problem-solving, and operational tasks
* Helping the business grow by contributing to income and cost reductions
* Working independently and as part of a fast-paced, high-performing team
Qualifications
What We’re Looking For
* Strong communication and customer care skills
* Flexible approach to work
* Experience handling enquiries via email, phone, and face-to-face
* No Driving Licence required – Just the ability to commute to and from the office
* Business-level IT skills (Excel, Outlook, etc.)
* Ability to pass a security check (criminal, financial, and employment references)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Truck Transportation
EEO and Additional Information
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