Escape Recruitment Services Commercial Division are currently recruiting for our client, a successful and continually growing SME organisation based in Fife; they have an excellent opportunity for an Internal Sales Account Executive to join them on a permanent basis.
Based within a small but busy team and reporting to the Sales Director, this role will be based fully on site.
Responsibilities Include
* Handling incoming UK and International sales via telephone call.
* Responding to written sales enquires received via email, website and online platforms.
* Providing and following up on quotes for bulk B2B sales.
* Managing queries sent via social media accounts.
* Providing product technical information to customers.
* Resolving any customer issues and complaints.
* Updating the CRM system.
* Liaising with internal sales support and logistics teams to ensure order fulfilment.
* Identifying gaps in the market and targeting new clients &/or distributors.
Background Required
* Previous experience of working in a similar B2B internal/external sales/account management role.
* Comfortable working with technical specification and products.
* Exceptional customer service experience, able to build strong relationships.
* Ability to work as part of a small team, supporting with varied tasks as required depending on the needs of colleagues and business.
* Confident IT skills, this should include MS Excel and CRM database systems.
* Self-motivated and able to use your initiative to complete tasks.