Overview
The ICT Department is seeking a friendly and enthusiastic IT Technician to join the ICT team. The post is part of an established technical support team providing on-site support to users across the Trust. The post holder will respond to calls logged by the IT Administration team to process our IT equipment project roll out to end users. The post holder will be required to provide on-site assistance, as well as installing and configuring new equipment.
Please note: This is an opportunity to join our Bank and work on an 'as and when required' basis. The availability of Bank work cannot be guaranteed. The duration of each Bank booking varies.
Key tasks
* To provide on-site IT Support to staff
* Configuring and testing devices to work on the trust network
* Demonstrating to staff
* Dealing with staff face to face and ensuring a clear and well-mannered nature
* Provide cover to the ICT Service Desk
* Ensure that all IT assets are recorded on appropriate system
* Knowledge of using a Servicedesk/Helpdesk system
* Experience of faulty equipment processes
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
Use of Artificial Intelligence (AI): If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
Qualifications and skills
* Good communicational skills
* Ability to work guided by standard operating procedures and with minimal supervision
* Knowledge and experience of software deployment
* Knowledge and experience of software packages such as Word, Excel and Databases
* Knowledge and experience of hardware components
* Knowledge and experience of imaging platforms where multicasting to a high number of devices
The post holder will need to be able to liaise with all levels of staff throughout the Trust and must be able to work as part of a team and deal with dissatisfied users.
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. If you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme. Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request. If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary\'s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
* We're Kind
* We're
* We Listen
* We Care
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