Overview
Christmas Customer Assistant - Food - Hertford Simply Food
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern: Tuesday 06:00-10:00; Wednesday 06:00-10:00; Saturday 06:00-10:00.
We are looking for colleagues who put customers before tasks and champion our brilliant products while continuously improving the shopping experience as the face of the business.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Attention to detail and a commitment to delivering excellent work
* Openness to feedback and self-improvement
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptability to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Qualifications & Employment Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
Inclusion & Support
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy and is open to flexible working. If you require reasonable adjustments to any part of the recruitment process, please share your requirements with us during your application so we can ensure a fair process.
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