Sales and Customer Service Administrator Location: Cambridge (Hybrid: Office-based Tuesday to Thursday) Hours: Full-time, 37.5 hours per week Salary: £26,000 – £28,000 per annum A growing organisation in the chemical sector is seeking a Sales and Customer Service Administrator to join its internal sales office team. This hybrid role blends sales support and customer service responsibilities, contributing to high levels of customer satisfaction while supporting the wider sales operation. The successful candidate will be part of a dynamic team and act as a key point of contact for customers, ensuring orders are processed accurately, inquiries are handled efficiently, and opportunities for growth are explored. The role requires frequent use of SAP and Salesforce, so experience with CRM systems is essential. Key Responsibilities: Handle incoming sales orders, delivery issues, and general customer queries with accuracy and professionalism Communicate directly with customers regarding invoice payments and delivery arrangements Raise credit notes and investigate customer complaints in a timely manner Escalate service issues through appropriate internal channels when needed Share customer feedback with product and sales teams to drive continuous improvement Support sales managers with administrative tasks such as booking appointments, sending quotes, and managing customer correspondence Conduct lead generation and follow-up on inbound sales inquiries using a variety of platforms (phone, email, LinkedIn, etc.) Arrange virtual meetings to build and maintain relationships with prospective customers Develop a working knowledge of the organisation's product range and refer customers to relevant Sales Managers for more detailed information Deliver a high standard of after-sales support to promote customer retention Skills and Experience Required: 2–3 years of experience in a customer-facing, office-based sales or administrative role Proficient in CRM systems and Microsoft Office (Excel and Teams in particular) Prior experience using SAP and Salesforce is highly desirable Knowledge of distribution/supply chain would be helpful Strong attention to detail and the ability to meet deadlines Commercial mindset with strong problem-solving skills Ability to prioritise tasks in a hybrid, fast-paced working environment Personal Attributes: Excellent communication and interpersonal skills A polite, professional, and customer-focused approach Highly motivated and committed to personal and professional growth A team player with a positive attitude and a proactive mindset Working Pattern: This is a hybrid role. Candidates must be available to work from the Cambridge office Tuesday through Thursday each week. If you are interested in the role of Sales and Customer Service Administrator and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on (phone number removed) or email (url removed) If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion. Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity