Join to apply for the PCN Care Coordinator role at NHS
5 days ago Be among the first 25 applicants
Join to apply for the PCN Care Coordinator role at NHS
Job Summary
We are seeking a proactive and compassionate Care Coordinator to join Swaffham and Downham Market (PCN). The post holder will support patients with personalised care planning, coordinate services, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes
Job Summary
We are seeking a proactive and compassionate Care Coordinator to join Swaffham and Downham Market (PCN). The post holder will support patients with personalised care planning, coordinate services, and promote continuity of care within the PCN. The role requires close working with multidisciplinary teams, patients, carers, and other professionals to improve patient experience and outcomes
Swaffham and Downham Market PCN is based in West Norfolk, our PCN serves 46,413 (NHS England, 2024) patients across our seven member practices.We pride ourselves in offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network. This position will be based at Manor Farm Medical Centre Swaffham.
Main duties of the job
* Proactively work wit patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
* Support in administrative duties across the practice to support the patient and practice need.
About Us
Manor Farm Medical Centre was converted from a barn in 2001. It offers a pleasant and welcoming atmosphere in a combined traditional and modern setting.
The practice is situated close to the centre of Swaffham and has limited off road parking.
The practice has a branch site in Necton called Oak Farm; The converted bungalow offers off road parking and is easily accessible. GP and healthcare assistant appointments are available on most weekdays.Oak Farm also has a dispensary which will dispense medication to those living in and around the Necton area.
Details
Date posted
10 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5629-25-0004
Job locations
Manor Farm Medical Centre
Mangate Street
Swaffham
Norfolk
PE37 7QN
Job Description
Job responsibilities
Patient-Focused Care Coordination:
* Proactively work with patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
Operational & Administrative Duties:
* Provide administrative and operational support to the practice and PCN.
* Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
* Maintain accurate and up-to-date records on S1 and other relevant systems.
* Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
* Respond to enquiries in a professional, welcoming, and person-centred manner.
* Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
* Provide admin support to vaccinators as required.
Health Inequalities & Patient Engagement:
* Support efforts to reduce health inequalities by adopting a population health management approach.
* Contribute to the delivery of Core20PLUS5 priorities.
* Encourage self-management and patient empowerment through education and access to appropriate resources.
Job description
Job responsibilities
Health Inequalities & Patient Engagement:
* Support efforts to reduce health inequalities by adopting a population health management approach.
* Contribute to the delivery of Core20PLUS5 priorities.
* Encourage self-management and patient empowerment through education and access to appropriate resources.
Person Specification
Experience
Essential
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work independently and as part of a team
* Proficient in digital tools
Desirable
* Desirable
* Experience working in Primary Care or across multidisciplinary teams
* Trained in the use of S1
* Understanding of population health and health inequalities strategies
Person Specification
Essential
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work independently and as part of a team
* Proficient in digital tools
Desirable
* Desirable
* Experience working in Primary Care or across multidisciplinary teams
* Trained in the use of S1
* Understanding of population health and health inequalities strategies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Swaffham & Downham Primary Care Network
Address
Manor Farm Medical Centre
Mangate Street
Swaffham
Norfolk
PE37 7QN
Employer's website
https://www.swaffham-doctors.co.uk/ (Opens in a new tab)
Employer details
Employer name
Swaffham & Downham Primary Care Network
Address
Manor Farm Medical Centre
Mangate Street
Swaffham
Norfolk
PE37 7QN
Employer's website
https://www.swaffham-doctors.co.uk/ (Opens in a new tab)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Hospitals
Referrals increase your chances of interviewing at NHS by 2x
Sign in to set job alerts for “Care Coordinator” roles.
Wisbech, England, United Kingdom 1 week ago
Service Manager In Care and Life Beyond Care (8279)
Norfolk, England, United Kingdom 1 week ago
Colney, England, United Kingdom 4 days ago
Wisbech, England, United Kingdom 5 days ago
Service Manager In Care and Life Beyond Care (8279)
Norfolk, England, United Kingdom 1 week ago
Norfolk, England, United Kingdom 21 hours ago
Thetford, England, United Kingdom 5 days ago
Senior Booking Administrator The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
King's Lynn, England, United Kingdom 1 week ago
Attleborough, England, United Kingdom 1 week ago
Rougham, England, United Kingdom 4 days ago
Attleborough, England, United Kingdom 1 week ago
Broadview Hotel Receptionist and Administrative Assistant
Norwich, England, United Kingdom £23,881.00-£23,881.00 3 hours ago
King's Lynn, England, United Kingdom 2 weeks ago
King's Lynn, England, United Kingdom 4 weeks ago
King's Lynn, England, United Kingdom 2 weeks ago
Brandon, England, United Kingdom 3 days ago
Attleborough, England, United Kingdom 5 days ago
Technical Systems and Business Support Officer (8212)
King's Lynn, England, United Kingdom 4 weeks ago
Volunteer Admin role with Alumah, a charity that supports adults, young people and children who experience domestic abuse. | Alumah CIO
Brandon, England, United Kingdom 1 week ago
Technical Systems and Business Support Officer (8212)
Part time Anglican Chaplain, HMP Wayland. .5 fte (Ref: 6372)
Griston, England, United Kingdom 1 day ago
Transition Assistance Program (TAP) Data Entry / Front Desk Clerk
Mildenhall, England, United Kingdom 4 weeks ago
Norfolk, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr