Operations Manager
Salary: £30,000 basic + £2,000 bonus (renewals KPI)
Location: Leicester, East Midlands (UK-wide travel)
Job Type: Permanent, Full-time
Overview:
We’re recruiting an Operations Manager to run end-to-end delivery of mobile pool services for schools across the UK. You’ll take ownership from contract handover through to site sign-off - scheduling crews, managing H&S/RAMS, coordinating kit/vehicles, and ensuring compliant, on-time delivery across multiple locations.
Key Responsibilities:
* Manage end-to-end service delivery from handover to completion and sign-off
* Build, roster and lead field teams (marquee build crews, swim teachers, lifeguards)
* Plan routes, schedules and site logistics across multi-site operations
* Own Health & Safety compliance: RAMS, risk assessments, site audits, toolbox talks
* Coordinate suppliers, equipment, vehicles and site readiness
* Resolve on-site issues quickly; maintain proactive client communication
* Track KPIs and produce regular operational performance reports
* Drive continuous improvement across processes and logistics
Candidate Profile:
* Proven experience in operations/logistics/service delivery (multi-site preferred)
* Strong people leadership and recruiting field teams
* Excellent scheduling, organisation and problem-solving skills
* Confident stakeholder and client communication
* Solid knowledge of H&S, RAMS and quality standards
* Full UK driving licence; flexibility for UK travel and occasional early starts
Desirable:
* Background in leisure, events, facilities management, education or seasonal field ops
* Understanding of safeguarding, pool operations or lifeguard staffing
Salary & Benefits:
* £30,000 base + £2,000 bonus (renewals KPI)
* Mileage and expenses for UK travel
* Training and progression as the operation scales