JobRole:TemporarytoPermanentHelpdesk Administrator Location: OfficeBasedinMiltonKeynesHybridworkingavailableaftersuccessfulpassingofprobationperiod. ContractType: TemporarytoPermanent Hours: 37.5(8amto4pmOR9amto5pm) Salary: £14.3615.38perhour AbouttheRole Weareseekingaproactiveandorganised HelpdeskAdministrator tojoinourbusyCareCentreteamona temporarytopermanentbasis .Youwillplayavitalroleincoordinatingcustomersupportactivities,planningengineerroutes,andensuringsmoothjobcompletioncommunication. Thisisanexcitingopportunityforsomeonewithstrongadministrativeandcommunicationskillslookingtodevelopwithinasupportiveandfast-pacedenvironment. KeyResponsibilities CustomerContact: Actasthefirstpointofcontactforincomingtelephoneandemailenquiries,ensuringalljobdetailsareaccuratelyloggedintoourITsystems. (Approx.40%oftherole) RoutePlanning: Coordinateandplanengineers'routesaccordingtoSLArequirements,ensuringefficiencyandtimelyservicedelivery. (Approx.20%) TeamSupport: Workcloselywithengineersandthepartsdispatchteamtoensureseamlessoperations. (Approx.15%) JobCompletion: Confirmjobcompletionandprovideallnecessaryfollow-upinformationtocustomers. (Approx.25%) Skills&Competencies Essential: Minimum3years'professionalexperienceinanadministrativeorcustomersupportrole Strongtimemanagementskills GoodgeographicalknowledgeoftheUKandNorthernIreland Confidentcommunicationskillsandaproactivemindset TechnicalProficiency: OutlookBasic WordBasic ExcelBasic CoreCompetencies: Initiativeandproblem-solving Willingnessandabilitytolearnquickly Assertivenessandconfidenceinhandlingissues Clearandprofessionalcommunication WhyJoinUs? Opportunitytomoveintoapermanentrolebasedonperformance Friendlyandsupportiveteamenvironment Varied,fast-pacedrolewithrealresponsibility Trainingandsupportprovidedtohelpyousucceed QualityPersonnel actingasanEmploymentAgency&Business( ratedasoneofthetop3AgenciesinMiltonKeynesforthe5thyearrunning!). Pleasenoteduetothevolumeofapplicationswereceiveyouwillonlybecontactedifweareprogressingyourapplication.