Overview
Better places, thriving communities.
Monday to Friday | Salary £40,000
Our values and behaviours
Delivering the exceptional, every day
Job Objectives And Responsibilities
* Responsible for leading and manging the front of house team to deliver an authentic first-class service
* Ensure our brand and cultures are fully delivered by all our team members
* Promote the service offering internally and externally to deliver growth within the region
* Deputise for Newbury site leadership as needed as required
* Ensure customer requests are dealt with efficiently and effectively
* Develop and work to a standard set of operating procedures processes
* To oversee the operational delivery of all service lines and contractors operating within the facility
* Be a key driver in delivering a customer excellence culture
* Build professional relationships with key stakeholders to develop knowledge of personal requirements
* Lead the relationships with the Mitie service partners and contractors ensuring all are joined up in delivering to the strategy
* Act as the central point of contact on-site for all service lines, contractors, clients and guests
* Carry out internal audits and inspections and use data to drive improvements and efficiencies
* Attend and formulate actions from monthly service reviews
* Collaborate across the rest of the portfolio to ensure consistency
* Create a culture of innovation and to present suggestions and initiatives to the senior managers
* To support planned audits
* Manage communications to the facilities teams
* Travel to Speechmark London and other UK locations on average once per month or as required
* To assist in any other reasonable duties as required by your colleagues, managers or clients
Main duties
Service Excellence
* Measure and report on KPIs with client input.
* Use KPI outcomes and service reviews to improve delivery.
* Implement and continuously improve Standard Operating Procedures (SOPs).
Engagement, Culture & Communication
* Create and manage contract reports and management information (MI).
* Ensure high-quality communication internally and externally.
* Champion engagement and participation in business-wide initiatives.
Client Relationships
* Provide regular updates and reporting to the client.
* Align the team with both Signature and Client values.
* Address client requests proactively and follow through to resolution.
Finance & Commercial Awareness
* Contribute to the commercial performance of the contract.
* Identify and implement cost-saving or revenue opportunities.
* Understand key contractual terms, including penalties and models.
People & Productivity
* Manage and improve team performance through development and MI analysis.
* Ensure HR processes are followed, and team members are supported.
Business Development
* Support tender processes and develop the contract organically.
* Understand and contribute to the wider business growth strategy.
QHSE and Wellbeing
* Maintain documentation and training schedules for QHSE.
* Review and act on incident reports, audits, and risk assessments.
* Promote a proactive safety culture and wellbeing.
Strategy, Innovation & Project Management
* Set team objectives linked to contract and company strategy.
* Manage and support delivery of site and portfolio projects.
* Encourage and implement innovative service improvements.
Person Specification
* Passionate about leading and creating an environment where everyone can thrive.
* Excellent analytical skills.
* Proven knowledge and experience in high level and bespoke events.
* Proven track record in managing people and complex stakeholder relationships.
* Commercial experience.
* Strong report writing skills.
* Flexible attitude.
* Experience working in a challenging, fast-paced corporate environment.
Desirable
* IOSH
* Fire Warden and First Aid training (or willingness to obtain).
* Familiarity with Visitor Management Systems (e.g., Proxyclick, VGreet).
* Experience supporting or coordinating events.
Health And Safety Responsibilities
* Follow Group and company policies and procedures at all times;
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
* Use all work equipment and personal PPE properly and in accordance with training received;
* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
* Ensure compliance with Mitie\'s information security procedures in all activities;
* Proactively identify and report security risks to your manager;
* Report actual and suspected security incidents;
Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder\'s role and/or the needs of the business.
At Mitie we know that ‘our diversity makes us stronger'. We\'re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring, and our people and customers thrive when we get this right.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie\’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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