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Home Finance Administrator (Mortgages), Warrington, Cheshire
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Client:
Gatehouse Bank plc
Location:
Warrington, Cheshire
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
26.08.2025
Expiry Date:
10.10.2025
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Job Description:
Role Purpose
The purpose of this role is to support the administration of all legal due diligence related to home purchase plan cases and assist in preparing them for completion, following all Risk and Compliance procedures within Gatehouse Bank Plc. The role involves communicating with internal and external stakeholders throughout the process, working alongside case managers to set service level agreements, with a focus on maintaining a positive customer experience.
Please note - this position is office-based with a Hybrid Working policy, allowing up to 3 days remote work per week.
Role Duties
* Assist advisers in managing daily work queues and pipelines.
* Respond to customer inquiries within agreed timescales, tracking potential customers and following up as needed.
* Handle inbound customer calls within SLAs and liaise via online chat.
* Collaborate with colleagues and stakeholders.
* Request and verify supporting documentation to ensure it meets bank criteria.
* Upload and process documentation within SLAs.
* Provide management information and track lead sources and outcomes.
* Maintain knowledge of market, sector, and regulatory developments.
* Adhere to principles of Conduct Risk and Treating Customers Fairly.
About Us
Gatehouse Bank, established in 2007, is a British, Shariah-compliant bank with offices in London, Birmingham, Milton Keynes, and Wilmslow. We are one of the UK's fastest-growing banks of our kind, committed to transparency, fairness, and social responsibility.
Our benefits include:
* 25 days holiday (increasing with service)
* Pension plan
* Private medical insurance
* Income protection
* Life assurance
* Employee referral bonus
Gatehouse Bank is an equal opportunities employer. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please note that our recruitment is managed by The Curve Group, our appointed partner, to ensure a positive candidate experience. Your personal data may be processed by them on our behalf. View their Privacy Policy here.
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