Description (Hybrid 3 Days a week onsite)
Role Overview: We are seeking an experienced and proactive 2nd Line Engineer to join our IT team. The successful candidate will handle technical incidents, service requests, and small-scale project work from our team of 130 staff based in Bristol. This role requires strong technical knowledge of Windows client environments, Microsoft 365 services, and device/application management with Intune. The engineer will support business users across the organisation, ensuring high levels of customer service and system reliability.
Key Responsibilities: - Provide 2nd line support for incidents and requests, ensuring timely resolution in line with SLAs. - Troubleshoot, diagnose, and resolve issues across Windows client devices, networking, and Microsoft 365 services. - Administer and manage Microsoft Intune for Windows endpoint deployment, configuration, compliance, and application delivery. - Support and maintain Microsoft 365 applications, including Office, Exchange, SharePoint, Teams, and OneDrive. - Support and maintain a range of business applications in the design and research space. - Perform user and group administration in Microsoft Entra ID (Azure AD) and Active Directory. - Ensure timely patching, updates, and general maintenance of the Windows desktop estate. - Assist with onboarding and offboarding processes (hardware provisioning, account setup, access management). - Escalate unresolved issues to senior staff or vendor support as necessary. - Document fixes, processes, and known errors in the IT knowledge base. - Participate in projects and system improvements, including deployments and upgrades. - Ensure systems and services remain secure, resilient, and compliant with IT policies.
Skills
troubleshooting
windows
networking
office 365
configuration
application support
server support
service desk
product design
engineering
intune
ticket resolution
change management
active directory
Systems engineering
Employee Value Proposition
BAU
Job Title:
2nd Line Support
Location:
Bristol, UK
Rate/Salary:
200.00 - 250.00 GBP Daily
Job Type:
Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
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