Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting to the Senior Product Owner, you'll be hands-on with analysis, troubleshooting, testing, and continuous improvements. You'll also coach colleagues, simplify processes, and provide first-line support to keep our HR systems running smoothly. This is a great opportunity for someone who enjoys working at the intersection of HR and technology - making systems work better for people.
This is a hybrid working role with a requirement to be in our Warwick HQ 1 day per month.
What you'll do:
1. Provide first-line support for HR system queries via the helpdesk, ensuring timely resolution and excellent user experience.
2. Investigate, troubleshoot, and resolve system issues, collaborating with relevant teams to implement effective solutions.
3. Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively.
4. Create, maintain, and deliver training materia...