Key Responsibilities IT Infrastructure Management: Monitor, manage and maintain the onsite IT infrastructure. Including servers, firewall, switches, wifi and office access control system. Manage backups, disaster recovery process and all security protocols. Ensure the availability and reliability of IT systems and services to meet business needs. On-site and Remote User Support: Serve as the primary point of contact for all IT-related issues and queries. Providing IT Support at all levels. Respond to help desk tickets, troubleshoot issues, and resolve IT-related problems in a timely manner. Ensure remote employees can securely access any required resources. Manage the remote access solutions (site-to-site and client VPN, file sharing). Ensure remote workers have the proper security protocols in place to protect corporate data. Project Management: Lead and manage IT projects, including hardware and software upgrades, migrations, and system implementations. Coordinate with vendors and third-party service providers to procure hardware, software, and services. Ensure projects are completed within scope, on time, within budget and with minimal business disruption. Cybersecurity & Compliance: Implement and maintain security measures, including firewalls, antivirus, general system monitoring and access control. Ensure compliance with internal and external security regulations and industry standards. (GDPR, Cyber Essentials, NCSC/NIST guidelines) Regularly monitor systems and perform risk assessments to protect against cyber threats. System Maintenance & Optimization: Perform routine maintenance and updates on servers, network equipment, and other systems. Monitor system performance and proactively identify and resolve bottlenecks. Ensure efficient operation of backup systems and develop disaster recovery plans. Requirements · Essential (non negotiable): o Must have experience in managing key IT Infrastructure. (Firewalls, servers, storage, wifi, VPN and general networking). o Experience with Windows server and standard tools. (RDP, Group Policy, Active Directory). o Basic knowledge of MacOS o Microsoft 365. (Purview, Identity, Security and Exchange). o Strong problem-solving and project management skills. o Excellent communication and interpersonal skills to support users of varying technical proficiency. o Ability to explain technical details to non technical users · Desireable: o Experience working as the only IT staff member. o Microsoft Intune. o Basic administration of Sage 300. o Fortigate firewalls. o Ubiquiti wifi.