Senior Key Account Manager
A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential
Why join us
A competitive remuneration package.
Hybrid working, allowing you to havea good work/life balance.
Award Winning staff development program offering genuine career development opportunities.
Innovative and agile working environment where opinions and fresh ideas are valued and encouraged.
Staff Loyalty schemes:
Health Care Plan
Enhanced holiday scheme
Cycle to work scheme
Weekly yoga
Going the extra mile award
Gym Discounts
Experience days discounts
Loyalty rewards
The Role:
Maintain and develop your own client portfolio by proactively managing your allocated accounts, ensuring quality client deliverables are achieved and maximising potential for growth. Positioning the company as a trusted partner in order to achieve greater lock in with the client.
Promote and expand the companys commercial engagement by strategically planning client touchpoints and communication schedules to maximise potential for growth in order to generate additional revenues and lead to sustainable growth.
Maintain quality data in CargoWise CRM relating to your allocated accounts in order to provide best-in-class service and visibility. This includes accountability for maintaining rate levels, client intelligence records and ensuring accuracy of client facing data.
Our ideal candidate
Proficient communicator with excellent Interpersonal skills
Experience in building relationships both externally and internally
Strong organisation and time management skills to manage multiple accounts
Self-motivated and result-orientated mindset
A solid understanding of customer supply chains, particularly within the food sector, is desirable
Good understanding of the current market and supply chain challenges
Excellent Tech skills in order to confidently sell our digital supply chain management solution
Strong strategic thinking skills with the ability to plan long term business growth with top clients
Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially
Work within an internationally diverse, sociable, dynamic team with a sharp vision and strategy
Key Responsibilities:
* Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded
* Develop and execute strategic account plans to drive revenue growth and maximize profitability
* Focus on retaining, growing and developing existing clients, together with generating new business in line with KPIs
* Utilize the CargoWise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.
* Establish and maintain client rates in CargoWise, promptly adjusting them to prevent expiration
* Oversee data integrity and promptly alert operations managers to any discrepancies
* Ensure accurate client data management in CargoWise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at-risk clients.
* Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews
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