At Essentra Components we are constantly growing, evolving and trying to better ourselves. This is to stay ahead of our competitors and continue to be the best at what we do. Subsequently because of this, we are now searching for a key individual to support our Category & Product Management team by coordinating and enabling the execution of Product Strategy.
The Product Support Coordinator plays a critical part in communication and cross functional collaboration by working across a broad network of internal and external stakeholders.
Products may originate from external vendors or from within the Essentra manufacturing network. Each introduction follows a defined process that requires timely input, alignment, and collaboration across multiple functions. The success of the role is measured by the quality of delivery, on-time execution, and effective stakeholder coordination.
This role is not a project management position, but rather an agile enabler and coordinator, responsible for driving progress during execution, maintaining momentum, and providing clear status updates to Product Management and Project Management.
Responsibilities:
1. Commercial Engagement
Pro-actively facilitate product related communications between product management and Essentra commercial world through various interactions such as PPT, meeting calls, reports.
Providing resources and tools
Being able to redirect queries to reduce SLA response
Being able to support and create product training materials
Implement tools for efficiency and performance
Acquire applications and market environment expertise to second product management for commercial support
Breaking down barriers
Create repeatable, commercially focused means to onboard commercial blockers to meet Essentra hassle free strategy
Have a clear vision of the essential to facilitate activities by prioritising the customer
Building bridges and collaborations
The role requires ability to foster open communication and listening
Give focus on shared goals
Being open to build trust and have empathy
2. New Product Introduction (NPI) Support
Support the onboarding and debrief of new product introduction projects
Understand, follow, and help enforce established NPI processes and workflows
Coordinate tasks and dependencies across multiple stakeholders
Proactively track progress, motivate timely delivery, and highlight risks or blockers
Support projects throughout their lifecycle, ensuring required documentation and product knowledge are captured and maintained
3. Communication & Stakeholder Coordination
Act as a central point of coordination between stakeholders during execution
Assist Product Management with the preparation of launch materials, including:
PowerPoint presentations
Product samples and demonstrations
Perform daily triage of product-related queries, directing them to the appropriate stakeholders
Serve as a confident point of contact in support of Product Management activities
Promote Essentra's Hassle-Free mindset by enabling clear communication, problem-solving, and alignment
4. Reporting & Information Management
Provide regular execution status updates to Product Management and Project Management
Maintain accurate and up-to-date product documentation and data
Ensure information is accessible, structured, and shared with the right audiences
Required skills & experience:
Strong collaboration and stakeholder network-building skills
Effective communication and interpersonal abilities
Creative problem-solving mindset with adaptability to change
Ability to follow structured processes while managing multiple priorities
Strong organisational skills with attention to detail
Confident user of Microsoft 365 (Excel, PowerPoint, Teams, Outlook)
Basic data analysis skills and comfort working with product information
Comfortable working in a fast-paced, cross-functional environment
Proactive, dependable, and delivery-focused
Curious and willing to learn product and technical concepts
What we offer:
Competitive Salary
Discretionary Annual Bonus
Up to 5% matched pension contribution
4x annual salary life assurance
25 days annual leave plus bank holidays
Employee discounts through MyDiscounts
Salary Sacrifice Car Scheme
Eyecare Vouchers
Cycle to work scheme
Employee Assistance Programme
This is a hybrid role with expectation of working in our Kidlington office 2/3 days per week.
Essentra plc is a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.