Overview
We are looking for Band 3 Health Care Support Workers. If you have a passion for healthcare and are caring, compassionate, and seeking a new challenge, we’d love to receive your application. Whether you are experienced in providing excellent patient care or just starting out, we’ll have a role for you.
Responsibilities
Health Care Support Workers work closely with people who use our services, their families, friends and carers, and contribute to how people experience our services. You will be part of a multi-disciplinary team supporting registered healthcare professionals in providing patient clinical care, including monitoring, observing, and ensuring personal hygiene standards are maintained. You may also participate in a range of therapeutic activities for patients.
Band 3 Health Care Support Workers are expected to be holistic in their approach to care: kind, responsive, professional, and contribute to the quality of the services we provide by:
* Keeping people who use our services as safe as possible by recognizing the limits of the Health Care Assistant role and working closely with Registered Nurses
* Contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence-based policies and procedures when implementing care plans
* Ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to implementing and evaluating care plans
What We Offer
* 27 days’ leave (rising to 29 after five and to 33 after ten years’ of service)
* Enhanced pay when you work unsocial hours
* Excellent progression through various career pathway opportunities
* Regular ongoing supervision and appraisals with optional coaching
* Support towards the Continuous Professional Certificate
* Support to complete the Care Certificate
* Generous NHS pension
* Great maternity, paternity and adoption support
* Wide range of staff networks and initiatives to be part of
* Health and wellbeing support
Person Specification
Education and Qualifications
* Essential criteria: Numeracy and literacy skills to keep accurate records and administer medicines (if appropriate)
* Spoken and written English to an appropriate standard to fulfil the job requirements
* Desirable criteria: Relevant Level 3 qualification (eg. advanced apprenticeship, A-levels, T-levels, NVQ)
* Care Certificate – you will be supported to complete this within 3 months of starting if not achieved elsewhere
Previous Experience
* Essential criteria: Previous experience of working with a multidisciplinary team
* Experience of working with the general public, communicating with a range of different people
* Previous experience of working in a fast-paced environment
* Previous experience of working within a customer-focused environment
* Desirable criteria: Healthcare/NHS or similar experience in community or hospital settings; Volunteer sector
* Previous experience in mental health settings or working with adults suffering from mental health problems
* Experience in a caring role
* Volunteer sector experience
Skills and Knowledge
* Able to communicate with the multi-disciplinary team, update others in the team and use handover effectively (face-to-face and by telephone)
* Maintain accurate, timely, concise and legible clinical records (electronic and handwritten) in line with CNWL policies
* Discuss sensitive issues in a supportive manner while challenging others assertively where necessary
* Maintain electronic patient records; use Microsoft Word to draft letters and reports
* Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
* Work independently when appropriate but follow care plans and directions from Band 4 staff or registered staff
* Collaborate with the team, being kind, reliable and enthusiastic
* Obtain consent and understand how the Mental Capacity Act and Deprivation of Liberty Safeguards impact on your work
* Desirable criteria: Basic knowledge of the Mental Health Act 1983
Other
* Willingness to undertake Care Certificate and further training as required
* Prepared to work flexible shifts including both day and night shifts
Attitudes, Aptitudes, Personal Characteristics
* Caring for the people who use our services, their families and carers, and other staff
* Respectful of others and genuinely treat people how you would want to be treated
* Able and willing to work with service users, family and carers, and other staff in a way which empowers and supports others
* Able and willing to work in partnership with service users, their friends and family, as well as other health care professionals
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