Join DACHSER Where Logistics Meets People Role: Key Account Administrator Contract: Permanent Location: Dartford At DACHSER, were more than a global logistics providerwere a connected family moving over 83 million shipments a year, from fashion and DIY to life-saving medical supplies. Ranked among the worlds top logistics companies, we dont just move goodswe keep the world running. Why DACHSER? What sets us apart is our people. Your ideas matter here. Your energy drives success. And youll be part of a fast-paced, supportive team thats shaping the future of logistics. About the Role As a Key Account Administrator, youll be at the heart of our customer experienceensuring smooth onboarding, building strong relationships, and supporting operations through our internal systems. Youll juggle multiple tasks, meet deadlines, and help drive business growth with precision and care. Key Responsibilities Manage key account admin and support outbound customer service Onboard new customers and nurture long-term relationships Administer shipments using DACHSERs internal IT systems Maintain high standards while managing inboxes and responding to customer needs Collaborate with internal teams to ensure seamless service Handle system admin tasks to support logistics processes Communicate shipment updates and issues using event management tools Accurately record activities for reporting and quality control What Were Looking For Proven customer service experience with strong communication skills Ability to build and maintain customer relationships Highly organised and able to multitask under pressure Comfortable using internal systems and logistics platforms Confident with Microsoft Office (Excel, Word, Outlook) Quick to learn new software Knowledge of customs/import/export procedures (a plus, not essential) Benefits That Support You Free on-site parking Life assurance (Death in Service benefit) Employee Assistance Programme Exclusive employee discounts (holidays, fashion, gyms, and more) Flexible pension plan Health perks (eye tests, vouchers) Referral rewards Long service awards Join Our Inclusive Team At DACHSER, we celebrate diversity and welcome everyone. We believe that different perspectives drive innovation and success. Logistics is a people businessand wed love to have you on board.