Do you have a passion for customer service? If so, we have an exciting new vacancy as a Print Account Manager.
You will look after the print requirements for a large variety of customers across Commercial, as well as providing specialised knowledge and expert advice.
You will be responsible for looking after your own customer base by providing top quality customer service and specialist knowledge. You will also provide suitable recommendations for cost saving and quality improvements as appropriate.
Your responsibilities as a Print Account Manager will be:
* Work closely with customers regarding product information on bespoke printed products
* Source alternative and bespoke products for your customers, whist also securing the best price possible
* Ensure clients are kept fully up to date with their orders and maintain excellent working relationships
* Process customer orders in an efficient and timely manner
* Liaise with distribution centres to organise appropriate delivery methods and coordinate with suppliers to secure accurate delivery information
* Identify spend leakage to ensure client accounts remain profitable at all times
* Maintain accurate account records when updating end user details
* Successfully conduct quotations for new and existing clients
* Ensure that all artwork is provided in the highest possible format and create artwork when required
* Manage and monitor accounts for any inconsistencies and regularly feedback to clients
About you
* You will have a passion for customer service and be client focussed, enabling you to build and maintain long-lasting working relationships
* Previous experience working within a customer service and/or administration role
* Knowledge of the Print industry is desirable but not essential as full training will be provided
* Ability to demonstrate proficiency in Microsoft office packages, namely Excel
* Excellent communication skills; both written and verbal
* You will demonstrate enthusiasm and self-motivation
* The ability to adapt to an ever-changing environment and successfully prioritise a varied workload
* You will have a flexible and resilient approach to your work
About us
We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.
Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices.
We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.
We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.
We are #commercialbynature.
Benefits
We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:
* A basic salary of £25,000 per annum + quarterly bonus scheme (expected OTE of £30,000+)
* A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
* An enhanced family leave package to support you and your growing family
* Life Insurance that offers a payment equivalent to four times your annual salary
* Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
* Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more
Training and Development
We are committed to offering training and development opportunities for career growth. 86% of our senior managers and 62% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company.
Diversity & Inclusion
Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.
We embrace everyone’s unique perspectives and create a genuine belonging for all.
Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.
At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don’t feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.
Please visit our website for further information about us and to view our job applicant privacy notice.
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