Internal Account Director (Recruitment & Retention)
Location: London, LND, United Kingdom
Job ID: 25105941-OTHLOC-3526-2DR
Job Description
Syneos Health® is a leading fully integrated life sciences services organization. This senior‑level role for a proven leader in clinical trial recruitment. We are seeking an expert with a demonstrated history of driving successful patient enrollment across complex therapeutic areas—someone who brings both strategic insight and operational excellence.
About the Role
Are you looking to lead strategies that accelerate access to life‑saving therapies and transform the patient experience in clinical research? As an Internal Account Director, Recruitment & Retention (R&R), you will play a pivotal role in designing and delivering innovative enrollment and retention solutions for global clinical trials. You will collaborate across Clinical Trial Management, Project Leadership, R&R Operations, Data Science, Regulatory, and external vendor partners to ensure sponsors achieve enrollment targets on time and with quality. Acting as a trusted advisor, you will represent R&R services in Bid Defense Meetings, client discussions, and sponsor escalations—shaping strategies that directly impact trial success.
Core Responsibilities
- Lead Recruitment Strategy: Own the development and execution of patient recruitment and retention plans (PRPs) from study start‑up through close‑out.
- Be the Sponsor’s Go‑To Expert: Represent R&R solutions in Bid Defense Meetings, pre‑award planning, and escalations.
- Cross‑Functional Leadership: Partner with Clinical Trial Managers, Project Leads, Regulatory, Operations, and Data Scientists to deliver data‑driven solutions.
- Enrollment Oversight: Track study progress, proactively manage risks, and implement mitigation strategies to protect timelines.
- Data & Vendor Management: Analyze performance trends, collaborate with vendors, and apply insights to optimize recruitment outcomes.
- Solution Innovation: Contribute to continuous improvement by sharing lessons learned, market insights, and client feedback.
- Strategic Partnerships: Build and sustain strong sponsor, site, and vendor relationships to ensure delivery excellence and repeat business.
- Mentorship & Growth: Provide guidance to colleagues and strengthen team capabilities as the group expands.
Qualifications
- 8+ years of clinical research or clinical trial operations experience, with extensive focus on patient recruitment and retention.
- Minimum of 1–2 years in leadership or management roles.
- Proven track record of developing and executing successful, measurable recruitment strategies across therapeutic areas.
- Strong understanding of global R&R strategies, including decentralized trials, direct‑to‑patient outreach, and site‑facing support.
- Ability to manage multiple, complex studies under tight timelines.
- Skilled in Microsoft Office Suite; familiarity with clinical trial technology platforms preferred.
Critical Skills
- Strategic thinker with the ability to convert insights into actionable recruitment plans.
- Exceptional communicator and presenter, able to influence senior stakeholders and sponsors.
- Strong problem‑solving and proactive risk management skills in dynamic clinical environments.
- Deep knowledge of cultural and regulatory factors affecting global patient recruitment.
- Flexible, innovative, and collaborative mindset with a focus on results.
Preferred Candidate Profile
- Respected industry expert with a reputation for successfully delivering high‑profile studies.
- Trusted advisor to sponsors who can confidently represent R&R strategies at the executive level.
- Proven innovator who has implemented new approaches to overcome enrollment challenges.
- Global strategist experienced in managing patient recruitment across multiple geographies, cultures, and regulatory landscapes.
- Strong collaborator and mentor who uplifts colleagues while driving accountability and results.
Salary & Location
- U.S. Salary Range: 97,300 - 170,300
- Location: Open to U.S. – remote candidates
Equal Employment Opportunity
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. The Company’s commitments include compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
