Join to apply for the Customer Service Agent role at West Brom Building Society
Location: West Bromwich (Hybrid) | Salary: £24,297 | Hours: 35 hours per week – 08:30–18:00 Monday to Friday and 08:30–12:30 on Saturdays (rota basis)
Contract Type: Annualised
Overview
At the West Brom, we focus on customer experience and helping people build the life they want. Whatever your role, you’ll put the customer at the heart of everything you do and aim to leave a positive lifelong impression.
What you’ll be doing
* Providing a service so good that customers tell their friends and family about us.
* Being available when customers need us, via phone, email and live chat.
* Working on customers’ accounts with care and making outbound contact to keep them updated.
* Handling queries about our products and services with confidence.
* Helping customers whether they’re looking to buy a first home or grow savings.
What we’re looking for
* A positive, helpful, and supportive attitude with a heartfelt approach to customers.
* A customer-centric mindset with genuine interest in customers and their needs.
* A collaborative team spirit and the ability to share ideas.
* Clear, calm, and confident communication; listening well to make others feel heard.
* Empathy and the ability to understand and support customers and colleagues.
* Flexibility to step up for the team and other teams when needed.
* Tech-savvy with the ability to use a computer and navigate systems after training.
* A curious mindset, readiness to learn and grow, and openness to challenges.
What’s in it for you
* Development opportunities and a history of promoting from within where possible.
* Holiday entitlement starting at 25 days plus bank holidays, with options to buy/sell up to 5 days per year.
* Volunteer days, pension scheme with employer contributions, and salary sacrifice options.
* Enhanced maternity, paternity and adoption leave with paid fertility treatment support.
* Life assurance (4x salary), yearly performance-related pay, and pay reviews.
* Private medical insurance (discounted with potential family cover) and a range of employee benefits.
* A Perkbox account with access to perks, discounts, wellbeing tools, and more.
Company and culture
We’re proud to be named one of The Sunday Times’ Best Places to Work. We’re a Disability Confident Leader and encourage applicants from diverse backgrounds. We aim to provide reasonable adjustments and may offer a guaranteed interview to disabled applicants who meet the criteria. For applying support, contact careers@westbrom.co.uk.
Compliance and notes
The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. This posting may be withdrawn earlier than the published expiry date; please apply promptly.
Job function
* Customer Service
Seniority level
* Not Applicable
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