About Dobot
Dobot is a world leader in smart collaborative robotics and the creator of desktop grade robotic arms. Core technologies are developed in-house, including AI, system integration, intelligent sensing and more. The core team members came from Chinese Academy of Sciences, Tsinghua University, Harbin Institute of Technology, Shandong University, MIT and other prestigious academic and research institutions.
Founded in 2015, Dobot Robotics is the creator of the worlds first desktop grade collaborative robot. We offer 6 main product lines: CR, CRS, MG400, M1 Pro, Nova, and Magician, with more than a dozen of collaborative robot models. We are the first in the industry to offer a product line up that covers 0.5 to 20 kg payloads.
To date, Dobot has sold over 68,000 collaborative robots to 140 countries and regions and has ranked first in Chinese robot exporter by volume 4 consecutive years.
Dobot robots are currently operational across over 15 industries including consumer electronics, automotive, metal processing, semiconductor, healthcare, chemical and retail.
About the Team
As a leading Chinese cobot export manufacturer, the EMEA region is one of the important regions for Dobot. The EMEA sales organization is expanding and we are looking for team members who will help shape the foundation and future of Dobot business success in the EMEA region. The key function of this role is to provide world class Technical Support (on robots and applications) and Training to our partner network.
Provide expert technical support to our channel partners and end users
Reporting directly to our Regional Head, you will be responsible for supporting our channel partners and end users. Your primary tasks will be to support, train and develop our users and partners, predominantly in Germany and Benelux but also contributing to other markets as part of the EMEA team. Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:
* Providing technical support to channel partners
* Providing robotic application support and consultations to channel partners and Dobot sales team
* Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users
* Developing partners and users’ technical knowledge and competencies in Dobot robots and applications
* Preparing/Translating technical documentation
* Participating in customer visits
* Participating in trade shows and seminars
* Developing applications for trade shows and seminars
Qualifications:
The job demands that you have documented practical experience within developing and supporting robot applications. To gain success in the job it is important that you are outgoing, service-minded and able to manage and influence technical developments in channel partners and that you can navigate at different organizational levels and in different customer situations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in English and proficiency in German. The ideal candidate has:
* Bachelor degree or higher in Engineering/Computer Science related subject
* Minimum three years’ experience in robotics or automation industry
* Experience in designing and integrating robotic applications
* Experience in conducting seminars/ trainings
* Excellent in troubleshooting and diagnosing issues
* Excellent computer and interpersonal skills
* Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)
Job profile:
The ideal candidate is expected to be:
* An approachable individual who prides in providing a high standard of service and support to customers and partners
* An extrovert who enjoys interaction with customers
* Must possess the ability to analyze problems in a logical manner
* Must possess the ability to articulate problems and present solutions in a clear and systematic manner
* Must possess good communication skills, ability to transfer knowledge and have a good understanding of cross-cultural differences
* Must be highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks
* Self-starter who is resourceful and initiates work without specific instruction
* Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time
* Is flexible and works professionally
* Is a team player and possess an understanding of how different department functions support one another
* Quick learner who grasps concepts and processes quickly and intuitively
Why Join Us
We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.