Job Description
Customer Service Executive – Southampton - £25,000-£27,000-
Free parking on site – Monday to Friday in the office – full time hours
Are you passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment? We’re looking for a proactive and enthusiastic individual to join a thriving team, working closely with an External Sales Manager to ensure their customers receive the highest level of support and care. This is a fantastic opportunity to become an integral part of a friendly, professional team where your contributions truly make a difference.
Key Responsibilities:
* Act as a vital link between their customers and internal departments, ensuring smooth communication and service delivery.
* Process customer orders with accuracy and efficiency.
* Proactively manage customer expectations and anticipate their needs.
* Handle incoming calls and enquiries with a warm, professional manner.
* Maintain accurate and up-to-date customer records.
* Monitor and manage customer stock levels.
* Provide support and cover during team absences due to annual leave or illness.
What We’re Looking For:
1. A quick learner who adapts easily to new systems and processes.
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