About The Role
Role: Digital Customer Assistant
Contract type: Permanent, full time
Hours a week: 37.5 (Monday to Friday)
Salary: £23,809.50
Location: Trafford Park, M17 1EH
Restore Datashred is one of the UK’s leading providers of confidential waste and secure recycling solutions. We combine industry expertise with modern technology to deliver trusted, high-quality services to businesses nationwide.
In summer 2025, we launched our brand-new live online chat channel, giving customers instant support from their first enquiry through to contract completion. As this digital service grows, we’re expanding our team to ensure every customer receives a fast, friendly and engaging experience.
We are looking for a friendly and enthusiastic Web Chat Assistant to join our team in the new year. You will welcome customers through our live chat service, answer their questions, and guide them through their first steps with Restore Datashred. You will work in a fast paced environment with support from experienced colleagues and an AI system that helps you provide clear and accurate information.
Duties & Responsibilities:
Being the first point of contact for customers using our live chat
Responding promptly and professionally to enquiries from new and existing customers
Understanding customer needs and recommending suitable services
Providing accurate information on our shredding, recycling and confidential waste solutions
Supporting customers from initial enquiry through to contract sign-up
Managing and recording interactions through chat and CRM systems
Escalating more complex queries to the right internal teams
Keeping your knowledge of our services and processes up to date
Working closely with sales and customer service colleagues to deliver a consistent experience
Supporting the sales administration team with general tasks as required
Sharing ideas on how we can improve engagement and customer experienceWhat We’re Looking For
Essential Skills & Experience
Customer service or sales support experience (online, retail or contact centre)
Confidence using live chat platforms or digital communication tools
Strong written English with excellent grammar
Ability to manage multiple conversations simultaneously
A positive, helpful and customer-focused approach
Good IT skills and confidence with learning new systemsDesirable
Experience using CRM systems
Understanding of sales processes or lead handling
Interest in sustainability, data security or environmental services
Previous experience in busy customer-facing environments
About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so