Join to apply for the Building Manager (PBSA) role at deverellsmith
As the Building Manager, you will play a pivotal role in ensuring the smooth functioning and success of your properties, and in creating a vibrant, customer focused experience for residents and guests. You will use your communication and problem‑solving skills to tackle challenges head‑on, acting as the bridge between customers and the business. Your role includes managing operations and your team while crafting memorable living experiences with a commitment to excellence in every detail. You will work with the Area Manager to drive property performance across all areas.
Your responsibilities will encompass a wide range of tasks, from customer engagement and administrative duties to building management, sales and strategic planning, all aimed at delivering exceptional services to customers.
Customer Experience
* Customer experience is at the heart of our accommodation buildings; we aim to lead the way in delivering an unforgettable journey from discovery to events and wellbeing programmes across all touchpoints.
* Focus on creating advocacy and strong relationships so rebooking and referrals are natural outcomes of the exceptional experience provided.
Asset Management
* Manage and monitor health and safety compliance within the property, promoting a risk‑free environment and a positive safety culture.
* Oversee regulatory and compliance issues and manage the financial performance of the residence.
* Lead continuous improvement and value‑added initiatives across the residence.
* Take responsibility for asset mobilisation of new properties in the area, including operational costings, people structures, standard operating procedures, recruitment, and onboarding ahead of practical completion.
* Provide and manage an escalation matrix for emergencies, liaising with press and responding to investors as appropriate.
* Collaborate with the wider operations team to drive consistent performance across the property.
* Lead, mentor and guide the team to ensure smooth operations and openness to new ideas; maintain high standards within the property and team.
Key Skills & Capabilities
* Customer service excellence: Dedication to providing the very best customer service and exceeding expectations.
* Excellent communicator: Articulates and reinforces brand story, values and behaviours with strong written and spoken English.
* Problem‑solving: Quick thinking and creative problem solving to handle challenges and provide constructive feedback to the team.
* Resource management: Plans, coordinates and manages internal and external resources to accomplish responsibilities.
* Sales focus: Target driven with a positive attitude to help exceed KPIs.
* Interpersonal skills: Provides timely feedback and coaching to help the team develop.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
London, England, United Kingdom
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