Customer Service Representative, Glasgow
Client:
Atlas Recruitment Group Ltd
Location:
Glasgow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Mon – Friday – 37.5 hrs per week (either 8:30 – 5:00 pm or 9:00 am – 5:30 pm shift)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer operational service, managing all requests and issues, including dispatch.
Duties and Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Monitor job progress to meet service level agreements.
* Provide phone support to field engineers.
* Work towards department KPIs and company goals.
* Comply with business procedures (ISO).
* Log information into external customer portals as required.
* Manage mailboxes effectively.
* Schedule and allocate engineer work efficiently, ensuring proper skill level usage and H&S compliance.
* Handle travel arrangements and hotel bookings, controlling costs.
* Raise job numbers for service installs and future work, updating the company database.
* Maintain up-to-date spreadsheets with machine details and address changes.
* Coordinate with engineers regarding upcoming work.
* Provide feedback to the team leader to ensure effective scheduling.
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