Authorisation Caseworker - Level 3 Contract Type Permanent Working Pattern Full time - flexible working may be considered Working Hours 35 hours Salary £33,405.38 Location Options Birmingham with part of the week working from home Function Type Administration and Business Support We are recruiting for Authorisation Caseworkers - Level 3 (internally known as Authorisation Officer - Level 3), on a permanent or fixed term basis of 12 months across our Centres of Excellence in Authorisation. The Authorisation function of the SRA is one of the largest operational teams within the organisation. As an Authorisation Caseworker you will assist in delivering the team's regulatory objectives and make sure that the associated processes meet the relevant service levels and key performance indicators. You will make complex regulatory decisions on a full range of applications for firms and/or individuals that are entering the legal services market. Using our CRM system, you will also be comfortable working with data to ensure information platforms are efficient and kept up to date. What's in it for you: Make a difference to regulatory outcomes with effective decision making. Coach and support others in the team. Development of knowledge across varied work areas within a multi-skilled team. Career progression and development opportunities. Being part of a high performing team and supportive team, delivering excellent customer service. Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation. Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%. 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme. £25 contribution to a monthly health and wellbeing portal. The portal provides access to more than 5,000 products, experiences and services. Some options available include gym membership, National Trust membership, music lessons, tennis lessons, massages, nutrition, life coaching, fertility support, financial support and much more. Access to employee discount vouchers for savings on High Street brands, travel and supermarkets. Life Assurance cover of 4 times basic salary. What we are looking for: Experience of making high risk and complex decisions in a timely manner. Detailed understanding of casework processes, with a customer focused passion for identifying improvements and efficiencies. Someone who can work collaboratively by confidently explaining rules and requirements to others and share experience, knowledge, and expertise. Experience of proactively dealing with demanding customers. Experience of supporting and mentoring colleagues across the wider directorate on procedural/technical queries and provide both positive/constructive feedback. Experience of designing and delivering training and understand quality assurance measures. Experience of navigating and editing a CRM system with a focus on data integrity. Someone who takes accountability for prioritising workload with a high level of attention to detail. Someone with excellent communication skills and a focus on delivering excellent customer service. Useful information: There is a role profile attached at the bottom of this advert which details the full skills and experience required. This is a hybrid role and will be based in our Birmingham office up to two days a week, and from home the rest of the week. Our working hours are 35 hours per week. We may consider flexible working between 21-35 hours per week. If you would like us to consider flexible working, please indicate your preferred hours/days in your cover letter. Shortlisted applicants will be invited to undertake a written task online, between 16-18 September. Successful applicants will invited to interview between 23-26 September, taking place on MS Teams. If you have any questions that are not answered in the advert, or on our website, please contact us via: recruitment@sra.org.uk To Apply Please use the apply button at the bottom of the advert. Please upload a CV and cover letter providing examples against the criteria listed above within the 'What we are looking for' section and address how your knowledge, skills and experience relate to the role requirements. Please keep answers to 400 words or less for each criteria. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. To find out more about what it is like to work at SRA, view our videos. The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. Attached Role Profile Authorisation Officer Level 3 Role Profile Sept 2024.docx - 543KB Opens in a new window Converted File Authorisation Officer Level 3 Role Profile Sept 2024.docx.pdf - 61KB Opens in a new window Vacancy closing date: 07/09/2025, 23:55 The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff. Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.