Customer Service RepresentativeJob Description
Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a 5 days a week and after successfullypleting your probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture atputershare/flex
Assessment Centre Dates: Weekmencing 15th September
Start date: 27th October 2025 - Permanent full time hours - shifts are 1pm - 1am
Salary: £27,932 + monthly performance-related bonus & salary increase after probation
We give you a world of potential
Are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role involves handling a variety of customer queries in our contact centre, ensuring that no two days are the same. You'll be speaking directly with our customers, providing them with the support they need.
Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you're looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.
A role you will love
As a Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you'll use various in-house IT systems to maintain high levels of customer satisfaction. You'll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.
Schedule : Monday to Friday, shifts between 1pm and 1am, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour'smute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.
Training : Training lasts six weeks starting 27th October from 2pm to with no leave permitted during this period. After training, you'll work full-time in the office untilpleting your probationary period. Once probation ispleted, you can switch to a hybrid schedule, with at least three days a week in the office.
Additional benefits of working onsite : Free onsite parking or use of the discounted bus fare of just £ for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we've got you covered whether you use the gym, cycle to work or go for a lunchtime run! You'll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.
What will you bring to the role?
We are seeking dynamic, self-motivated individuals who are eager to deliver exceptional customer service, possess strong attention to detail, and aremitted to upholdingputershare's excellent reputation. Here are the skills and desirable experience we're looking for:
1. Previous experience in delivering excellent customer service
2. Strongmunication skills
3. Ability to work as part of a team, with a positive outlook and high energy
4. Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel
5. Enthusiasm for developing new knowledge and skills
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in ourpany, and you'll receive apany contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a weing and close-knitmunity, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life atputershare, visitputershare/careershub.
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About Us
Apany to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. Atputershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with amodations or adjustments during our recruitment process please visitputershare/access for further information. Job ID 300001871282501