HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.
Job description
* Bank customer payments, allocate to the appropriate account and make repayments where required.
* Reply to internal and external customer correspondence.
* Contribute to the overall achievement of targets/priorities.
* Process electronic work lists.
* Use various computer systems to update and maintain customer records.
* Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently.
* Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
* Provide assistance as required to support HMRC Peaks.
Person specification
The successful candidate will:
* Work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement.
* Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units.
* Provide assistance as required to support HMRC Peaks.
* Be able to gather information and apply judgement to achieve the best outcome for our business.
* Display a positive attitude towards change and support the evolving business direction.
* Take responsibility for personal performance in accordance with Corporate Finance priorities.
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