Job Description
This is an exciting opportunity to join JPMorgan as an Agency Securities Finance Operations Service Delivery Associate. The role is a Jobshare – two people share the responsibilities of the position with part‑time hours while maintaining full‑time powers.
As part of a new EMEA team, you will build strong client relationships, solve complex service needs, and collaborate across the Commercial & Investment Bank to deliver client‑centric solutions. Your work supports global institutional investors with customized lending programs, detailed reporting, and robust risk management.
Responsibilities
* Serve as the primary contact for Agency Securities Finance clients, handling day‑to‑day queries, ad‑hoc requests, and scheduled tasks.
* Represent client interests internally, ensuring alignment with program parameters and reporting needs.
* Monitor client service levels proactively and take action to sustain and improve performance.
* Coordinate timely escalation of client service issues to relevant internal teams for swift resolution.
* Participate in client performance reviews, training, due diligence, and internal forums as required.
* Maintain and update client‑level lending parameters and associated reference information.
* Coordinate onboarding with the Solutions team, ensuring accurate entitlements and portfolio parameter setup.
* Collaborate with auditors by preparing and providing required reports and documentation.
* Manage client‑driven change requests for product or reporting enhancements and promote consistent support models.
* Lead client training sessions on reporting tools to enable effective self‑service and data retrieval.
* Contribute to team initiatives that simplify, improve, and add value to existing processes.
Required Qualifications, Capabilities and Skills
* Strong verbal and written communication skills with clear, concise messaging.
* Effective client management skills, including the ability to deliver challenging messages constructively.
* Excellent attention to detail and accuracy with a strong control mindset.
* Problem‑solving and data analysis skills with sound judgment.
* Strong time management skills with the ability to prioritize and perform under pressure.
* Self‑motivated and tenacious with a high degree of independence and accountability.
* Proven track record in a dynamic operations environment meeting strict deadlines.
Preferred Qualifications, Capabilities and Skills
* Sound knowledge of global financial markets.
* Experience in a client‑facing role within financial services.
* Experience in securities lending and/or middle office functions.
* Working knowledge of Microsoft Excel.
* Exposure to digital analytics and visualization tools such as Alteryx, Tableau, or Qlik.
Jobsharing at JPMorgan – IT’S A 2‑BRAINER!
JPMorgan supports different ways of working to accommodate talent that needs flexibility. Jobshare offers both the flexibility you require and the consistency our business needs. Two people work part‑time hours with full‑time powers, making it a great fit for local talent seeking flexibility.
Equal Employment Opportunity
J.P. Morgan is an equal‑opportunity employer and places a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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