Department: Front Office - Maternity Cover Contract: Permanent Pay: £12.22 per hour fantastic benefits Hours: 37.5 per week, across 5 days Location: Newport, NP18 2LX Reference: Req5932 Be the Heart of Our Hotel! Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment. What Makes You Our Next Hero? You’re calm, professional, and always ready with a smile—no matter how busy it gets. You’re passionate about creating memorable guest experiences, from check-in to check-out. You juggle tasks with ease, keeping the front desk running smoothly and guests happy. You shine in a fast-paced, guest-focused environment and love being part of a team. What You’ll Do: Greet every guest with warmth and genuine hospitality, making them feel right at home. Manage check-ins, check-outs, and group arrivals with efficiency and flair. Share your knowledge of The Celtic Collection to help guests make the most of their stay. Leave a lasting impression - every guest, every time. Why Join Us? As a valued member of our team, you’ll enjoy: Career development from day one—grow your skills and your future. Exclusive discounts on dining, stays, and leisure membership. Free virtual GP appointments and a 24/7 wellbeing helpline. NEST pension scheme and staff social club. Regular appreciation events and monthly/year-end awards. Grow With The Celtic Collection Here, you’ll be able to say: “I’m equipped, trained, and supported to do my best work.” “I’m proud to be part of The Celtic Collection and recommend it to others.” “I work in a friendly, inclusive, and positive environment.” “I’m encouraged to learn, develop, and share my ideas.” “I’m recognised and valued for what I do, every day.” RECRUITMENT INFO - We may close applications early if we receive a high volume of interest. All applicants must have the right to live and work in the UK. The Celtic Collection is proud to be an equal opportunities employer.