An exciting opportunity has arisen to appoint an Access Team Leader. We are looking for an enthusiastic and competent individual to provide managerial and administrative support to the inpatient access team.
The successful applicant will be responsible for the line management of the access team whilst occasionally providing wider support to other teams in the division. You must be a flexible team player with good communication skills and previous experience of a busy office environment in a healthcare setting.
In addition, skills, knowledge and experience required for this post:
* Demonstrate excellent leadership, management and Supervisory skills.
* Excellent organisational skills - ability to organise and co-ordinate effectively and be able to work under pressure.
* Excellent verbal and written communication skills. Ability to communicate effectively with patients, relatives and GP's and staff,
* You will be required to have excellent IT skills including proficient knowledge of Microsoft Excel and Word.
Main duties of the job
The post holder will be responsible for the delivery of variety of booking schedules for a centralised service, working collaboratively with all divisions to ensure all national targets and departmental KPI's are delivered.
Contribute to the continual review and evaluation of all administrative systems and procedures and associated policies in order that improvements and developments can be made.
The post holder will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. Supporting the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, monitoring, training and evaluation.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
Key Responsibilities
To operationally lead Departments departmental/divisions systems: recruitment and selection, staffing Admin team.
Responsibility for daily management of staff ensuring effective administrative running of the service in terms of both systems and equipment: implementation and maintenance of office/related issues.
Using initiative to ensure patients are booked in line with local and national access targets.
To work in the Access Team environment supporting the Elective Access Manager to provide a professional efficient and effective centralised booking service for a variety of Inpatient / Outpatient/ schedules, ensuring KPIs are maintained.
To undertake IPDR and 1-2-1 sessions within the access team.
Responsible for the implementation and monitoring of annual leave and absence management processes, statutory and mandatory training attendance and other HR polices for the administrative team within the business unit.
Monitor staff sickness levels in accordance with the Health and Wellbeing policy and carry out formal consultations through the stages as outlined in the policy. ensuring that ESR is fully updated and maintained.
Plan, organise and prioritise own workload and for the wider team while accepting direction and delegation from Elective Access Manager and/or Deputy divisional director of Operations.
Offer divisional support in transformation workstreams
Be responsible for induction and training of new staff members on local processes for the Access Team.
Use independent judgement to problem solve.
Person Specification
Qualifications
* Good Standard level of education (2 GSCE's or equivalent. 1 of which must be English Language)
* NVQ level 2 in Customer Services or first line management diploma (or equivalent experience)
Experience
* Experience of working at operational management level
* Experience of participating in recruitment and selection processes and performance management
* Experience of working autonomously
* Experience of organising tasks and projects in the Access environment
* Experience of complaints procedure written and verbal
* Effective IT skills including the ability to operate Microsoft Word, Power Point, Excel, Email.
* Analysis and production of reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Elective Access manager (Booking and Choice)
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