Assistant Store Manager – Hotel Chocolat
Join Hotel Chocolat as an Assistant Store Manager, supporting the Store Manager and team to drive profitable sales and deliver an outstanding in‑store customer experience. This role requires a passion for chocolate, customer obsession, and people‑focused skills.
Location
Oxford, England, United Kingdom
Key Responsibilities
* Hold overall accountability for managing the store in the absence of the Store Manager.
* Drive profitable sales and meet KPIs, completing all operational tasks including Health & Safety and HR processes.
* Collaborate closely with the Store Manager as one team, supporting each other towards shared goals and vision.
* Motivate and coach the team to achieve targets, delivering a premium shopping experience to every customer.
* Train, support, and coach staff, ensuring best‑in‑class performance.
* Maintain excellent relationships with customers and stakeholders through strong communication.
Qualifications
* Background in hospitality, café, or a premium high‑street retailer with excellent customer experience.
* Understanding of P&L responsibility.
* Commercial awareness to support store business decisions.
* Strong communication skills and ability to adapt communication style.
* Teamwork – able to work autonomously and collaboratively.
* Effective decision‑making and problem‑solving skills.
* Reliable time‑keeping and organisational skills.
* Goal‑oriented with a continuous improvement mindset.
* IT literate; proficient in Microsoft Excel, Word and Outlook.
Benefits
* Incentives based on performance.
* 50% unlimited staff discount.
* 70% discount on a stay in the Hotel in St Lucia.
* Opportunity for personal development and career progression.
About Us
Hotel Chocolat is a family of chocolate lovers. With over 150 stores across the UK, we craft moments of indulgence through luxury gifts, the iconic Velvetiser™ and more. Our journey from a humble mint company to a leading premium chocolate brand is driven by passion, innovation and dedication.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
* Customer Service
* General Business
* Business Development
Industries
Retail and Food & Beverage Retail
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