Provide one-to-one peer support to individuals accessing the Safe Haven, both face-to-face and via remotemethods (e.g., phone or messaging). Use your lived experience to build trusting, empathetic relationships, offering hope and encouragement. Support individuals with emotional regulation, safety planning, and accessing relevant resources. Work collaboratively with the Safe Haven team to ensure a coordinated and trauma-informed response to crisis.
Promote influence and participation of people with lived experience, encouraging feedback and participation in service development. Maintain accurate records in line with organisational policies and procedures. Attend and complete peer support training, delivered by experienced peer professionals. Uphold safeguarding, health & safety, and information governance standards.
Support the Team Lead in maintaining a safe, calm, and welcoming environment during each shift.