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Client:
Location:
purfleet, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
Our well known Client is seeking an Ocean Freight Cross Trade Specialist to join their team.
Must have Ocean Freight experience in Export and Cross Trade, this is a duel working location in Purfleet and Luton.
* As part of the operations team learn all customer processes and be ready to support colleagues as required
* Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs
* Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
* Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
* Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
* Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
* Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
* Implements people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
* Ensures that all external and internal enquiries are responded to promptly and professionally
* Escalates issues if required.
* Ensures that all interactions of self and team are compliant with Codes of Conduct and other compliance requirements e.g. anti corruption.
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