Customer Relationship Support - FTC for 12-months - Milton KeynesAbout MIBAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.About the role As our CRM Support you\\\'ll be responsible for delivering high-quality support to the Customer Relationship Management (CRM) Specialist team by handling customer queries, coordinating CRM activities, and contributing to operational excellence across multiple service lines. Key Responsibilities You\\\'ll respond to and resolve customer queries via telephone and written communication with professionalism and accuracy.You\\\'ll update and maintain customer profiles and folders with a high degree of accuracy.You\\\'ll create and manage spreadsheets, reports, and Management Information (MI) to support CRM activities.You\\\'ll coordinate and facilitate CRM calls, including minute-taking and distribution of action points.You\\\'ll cover CRM calls in the absence of CRM specialists as needed.You\\\'ll assist in the development and documentation of internal CRM procedures and best practices.You\\\'ll support and collaborate with the CRM specialist team across six service lines, applying working knowledge to contribute effectively.You\\\'ll perform and take ownership of non-routine assignments and medium-complexity projects with minimal supervision.You\\\'ll exercise independent judgment and initiative in decision-making within established procedures.You\\\'ll coordinate and facilitate the work of others where needed, without direct supervisory responsibilities.You\\\'ll provide planning and logistical support for customer engagement strategies and internal CRM initiatives.You\\\'ll from time to time, operate at a strategic level in collaboration with senior stakeholders. Skills and Experience Strong background in customer service or client support.Proven ability to handle written and verbal communication professionally and empathetically.Excellent planning, organization, and time management skills.High attention to detail and accuracy in data entry, reporting, and documentation.Proficient in Microsoft Office (Excel, Word, Outlook)Experience in coordinating meetings, calls, and follow-up actions. Job Title: Customer Relationship SupportSalary: Circa £30,000Grade: 9Working Hours: 35Working Pattern: Monday - Friday Office Location: Milton Keynes Job Type: Fixed term Contract for 12-monthsOther Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 27 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding schemeWe believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.