Are you looking to kick-start your career in customer service within the insurance industry? Join a dynamic global organisation in central Milton Keynes that places its people at the heart of everything it does. Our client takes pride in delivering exceptional service to customers while fostering the growth and development of its employees.
As part of the New Claims Team, you'll play a vital role in ensuring accurate data entry and delivering outstanding customer service. You'll work in a supportive team environment, where strong communication skills and a problem-solving mindset are essential. With a fast-paced workflow, effective time management and organisational skills will be key to success.
What you'll be doing:
* Acting as the first point of contact for customers making claims, via phone and email
* Accurately inputting claim details into internal systems
* Handling confidential enquiries with professionalism and attention to detail
* Making liability decisions and allocating work across teams
* Coordinating with suppliers to ensure smooth claim progression
* Communicating with third parties involved in incidents
* Supporting claim handlers to enhance efficiency in claims resolution
* Gaining hands-on experience with motor, property, and liability claims
* Progressing towards managing your own portfolio of claims from start to settlement
What we're looking for:
* Excellent customer service skills with a passion for helping others
* Strong attention to detail and commitment to data accuracy
* Ability to work under pressure and manage a varied workload
* A team player who thrives in a collaborative environment
* Proactive, confident in taking initiative, and results-focused
* Minimum 5 GCSEs (Grade C or above), including Maths and English
* Basic proficiency in Microsoft Word, Excel, and Outlook
This entry-level apprenticeship offers a structured pathway into claims handling, designed to complement the Cert CII qualification. With hands-on experience and professional development, it's the perfect opportunity to launch your career in the insurance sector.
Ready to take the first step? Apply now and become part of a team that values accuracy, efficiency, and exceptional customer service
Job Types: Full-time, Apprenticeship
Pay: From £22,932.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee mentoring programme
* Employee stock ownership plan
* Employee stock purchase plan
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Paid volunteer time
* Private dental insurance
* Private medical insurance
* Referral programme
Work Location: Hybrid remote in Milton Keynes MK9 2AH