Aftercare Advisor Salary: £25,750 per annum Bridgwater Working Hours: 37.5 hours (between 8am and 5pm) Full-time in-office until probation passed, then Hybrid (3 days in the office in Bridgwater, 2 days from home) – flexibility required depending on business needs Permanent Role Overview: We are recruiting on behalf of our client for a Aftercare Advisor to join their team. This role is vital in providing outstanding service to both B2B and B2C customers, addressing a variety of product-related queries, warranty claims, and coordinating engineer visits. The successful candidate will be proactive, solution-focused, and able to manage complex issues with professionalism, urgency, and accuracy. This is an excellent opportunity for someone who thrives in a customer-centric environment and has a keen eye for detail, problem-solving, and providing first-class aftercare support. Key Responsibilities: Customer Interaction: Respond promptly and professionally to all product-related queries via phone, email, and social media. Warranty Management: Oversee the warranty order process, including verifying warranty status, managing replacements or spare parts, and ensuring timely delivery. Engineer Coordination: Schedule engineer visits by liaising with customers and third-party engineers, following up on service resolutions and ensuring complete customer satisfaction. Follow-Up & Resolution: Review engineer reports, comm...