Job Role: Customer Booking Administrator Location: Baildon, BD17 Salary: £28,000 - £30,000 pa, depending on experience Hours: Monday-Friday, 9.00am -5.15pm Are you highly organised, detail oriented and passionate about delivering exceptional customer service? Our client, a dynamic and fast growing organisation in Baildon, are looking for a Customer Booking Administrator to join their team due to expansion where you will play a pivotal role in providing outstanding service to clients and external sales teams. As a Customer Booking Administrator, you will be at the heart of the business, ensuring all customer bookings are processed efficiently and accurately. You will manage customer communications, prepare essential documentation and support the wider team in delivering a consistently excellent client experience. Key Responsibilities as Customer Booking Administrator: Assist with the shared inbox, ensuring all customer enquiries are monitored and responded to promptly and professionally, providing an exceptional client experience. Accurately input and process customer bookings, ensuring all details are captured correctly and in line with company procedures. Prepare, review and dispatch customer documentation, ensuring all paperwork is complete, accurate and delivered on time. Provide clear booking information and instructions, supporting the creation and completion of essential documentation. Act as a key support for the team, assisting with ad hoc administrative tasks and helping the team maintain smooth, efficient operations. Contribute to continuous improvement, identifying opportunities to enhance processes and client service wherever possible. Skills required: Confident on the phone and in writing, able to communicate clearly and professionally. Let nothing slip past you, your accuracy and attention to detail must be second to none. Act solo when needed but also thrive working alongside a busy and supportive team. Stay organised and calm under pressure, juggling multiple tasks. Comfortable using Excel, Word and Outlook to keep things running smoothly. Pivot when priorities change and thrive in a fast moving environment where no two days are the same. Why This Role? This is a fantastic opportunity to join a supportive and growing team where your contribution will directly impact client satisfaction. You'll also be given the chance to develop your skills in a specialist industry. Salary offering of £28,000 - £30,000 depending on experience 25 days of annual leave plus bank holidays. Plus other team/ staff benefits. If you are looking for a role where accuracy, efficiency and excellent customer service are valued, we'd love to hear from you! Apply now.