A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Customer Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Bridge Autocare customer feel valued, and provide the highest level of customer care.
An average day as a Customer Service Advisor…
* You'll be providing estimates, booking and scheduling service/repair work for our customers
* Identify service needs and requirements of the customer.
* Establish understanding and an agreement with the customer of work required and agree time frames.
* You will liaise with the workshop to determine vehicle completion times and relay any information.
* Carry out visual inspections of fleet or customers vehicles to identify any accidental damage caused.
* Regularly update the customer with progress on their vehicle.
* Process payments and issue invoices for customers.
* Supporting with handling complaints in line with company policy.
* Ensure handover and administration of customer vehicles are completed to a high standard.
* Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
* Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
* Understand and ensure all objectives are fully achieved.
About you…
* Excellent communications skills, by telephone email and face to face situations.
* You will have a strong attention to detail
* You will have good time management and be able to prioritise your workload.
* Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
* We want you to love what you do – The rest will come naturally
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team. Apply today by submitting your resume.
Job Type: Full-time
Pay: Up to £28,080.00 per year
Benefits:
* Employee discount
* Flexitime
* Free parking
* On-site parking
Work Location: In person