Job Overview
We are seeking a dedicated and experienced Assistant Branch Manager for our Gower Timber Branch, to support the Branch Manager with the daily operations of our branch.
About Us:
Who are Robert Price?
Robert Price Builders' Merchants Ltd is a family run independent business, with head office in Abergavenny. Founded in 1847, we are a substantial local employer, with the developments and progressions of a modern SME, and the grounding and values of a traditional family run business. We are the largest independent builders' merchant in South East Wales.
What is a builders' merchant?
A builders' merchant is a company which supplies materials to the construction sector.
Up to 85% of the built environment you see around you is supplied by Britain's builders' merchants. Merchants and the supply chain are crucial to the construction industry which contributes over £40 billion to the UK economy each year. A career in this essential commercial sector can be challenging, varied and rewarding.
Job Title and Type:
Assistant Branch Manager. Full time, permanent.
Location:
Gower
Hours:
Average of 40 hours per week, typically between 8.00am -4.30pm Monday to Friday and every Saturday morning between 8.00am and 11.30am.
Salary and Benefits:
* Salary: Negotiable according to experience
* 30 days holiday
* Pension
* Death in Service Scheme (Life assurance) 3 x basic salary
Key responsibilities:
* Assist the branch manager in maximising profit from sales to new and existing customers and maximising the performance of the branch with regard to sales and profitability
* Be fully conversant with company policies and procedures insofar as they affect the running of the branch and to assist the manager in ensuring that these are adhered to in the branch
* Deputise for the manager in their absence
* Ensure that the administrative paper chain is correctly followed
* Answer customers' queries and take orders, give good customer service, promote a positive image of the company, deal promptly, politely and efficiently with customers' queries and complaints and ensure that all customers are served politely and their orders are taken and processed promptly and efficiently
* Assist where necessary in placing orders for stock, specials, interbranch and direct orders and assist in maintaining stock levels and locations
* Ensure all materials supplied are booked out correctly in accordance with the company's procedures (including those taken on approval)
* Take cash or card payments for all cash orders checking that monies tendered (or received by COD) are accurate and in all cases follow company procedures in relation to payments and accounts.
* Give/prepare quotations in accordance with the company's pricing policy, margins and discounts approved by management and keep an accurate record of all enquiries and prices and quotations given
Required Skills:
* Confident sales skills and a proactive personality
* Excellent product knowledge
* The ability to maximise profitable opportunities and consistently deliver first class customer service
* Excellent numeracy and verbal and written communication skills
* Competent IT skills, (Excel, Outlook and Word especially)
* Organisational and administrative efficiency
* Ability to multitask, prioritise tasks wisely and complete them in a timely manner
* Ability to grasp new systems quickly and follow company procedures and instructions accurately
* General enthusiasm, confidence, reliability and versatility
* Good teamwork skills
* Ability to work independently and with initiative
Desirable Skills:
* Previous relevant experience including product knowledge and proven success as an Assistant Manager or at senior level within a builders' merchants or related industry
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* Life insurance
* Sick pay
* Store discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Builders Merchant: 2 years (preferred)
* Supervising: 2 years (preferred)
* Customer service: 2 years (preferred)
Work Location: In person